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Guiding You Through Life’s Hardest Transitions

Our Team

Michelle Pelletier Resolve WNY Custody Support Agreement Mediation Services Divorce Coach Family Conflict High Conflict Narcissist Abuse Emotional Abuse

Michelle L. Pelletier

Founder, CEO

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Values That Drive Us

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Unwavering Integrity

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Diligence

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Commitment to Excellence

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Empathy

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Client Advocacy

A Career with Resolve WNY

Build a Career That Makes a Difference

At Resolve WNY, our work is centered on helping individuals and families move From Chaos to Clarity™ during some of life’s most challenging transitions.

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Our team brings together compassionate, skilled professionals who believe people deserve to feel heard, respected, informed, and supported. Whether we are helping someone navigate family conflict, prepare for a difficult transition, access resources, strengthen co-parenting communication, participate in mediation, or find meaningful community support, we approach every interaction with professionalism, empathy, and respect.

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What It’s Like to Work With Resolve WNY

Resolve WNY is building a collaborative, trauma-informed culture where professionals are encouraged to bring both their expertise and their humanity to the work.

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We value:

  • Compassion without judgment — meeting people where they are.

  • Professional boundaries — supporting clients while empowering them to make their own decisions.

  • Trauma-informed practice — recognizing that behavior, communication, and conflict often have a deeper context.

  • Collaboration — working across disciplines and community resources to help clients identify practical next steps.

  • Integrity and accountability — maintaining high professional and ethical standards.

  • Innovation — finding better, more accessible ways to support individuals and families navigating complex systems.

  • Continuous learning — encouraging ongoing education, training, and professional development.

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Our goal is to create an environment where team members feel respected, supported, and connected to a meaningful mission while maintaining healthy professional boundaries and sustainable workloads.

 

Who We Look For

Depending on current needs, opportunities with Resolve WNY may include employees, independent contractors, facilitators, consultants, interns, and community professionals with experience in areas such as:

Advocacy • Mediation • Family Support • Parent & Co-Parenting Support • Education • Mental Health & Human Services • Peer Support • Case Coordination • Supervised Family Access • Community Resource Navigation • Administrative Support • Marketing & Outreach

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We especially value professionals who understand high-conflict family dynamics, trauma, emotional and psychological abuse, coercive control, family systems, disability advocacy, or the challenges families experience while navigating courts, schools, healthcare, and community systems.

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Interested in Joining Resolve WNY?

We welcome applications from qualified professionals who believe in our mission and would like to contribute to the continued growth of Resolve WNY.

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Current openings will be posted on this page as they become available. We also welcome inquiries from professionals interested in future employment, contract, internship, facilitation, or collaborative opportunities.

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To be considered, please submit:

  • Your résumé or CV

  • A brief introduction describing your experience and area of interest

  • Relevant licenses, certifications, or specialized training, when applicable

  • Your preferred employment or collaboration arrangement, if applicable

  • Your general availability

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Applications and professional inquiries may be submitted through our Career Interest Form or by contacting Resolve WNY through the information provided below.

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Not seeing the perfect position listed?

We are continuing to grow. If your professional background aligns with our mission, we encourage you to introduce yourself. The right opportunity may develop as our programs and services expand.

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Join Us in Creating a Better Way Forward

The work we do can be challenging, but it is also meaningful. Resolve WNY is building a community of professionals committed to helping people move forward with greater clarity, confidence, connection, and support.

If that mission resonates with you, we would be glad to hear from you.

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From Chaos to Clarity™
Guiding You Through Life’s Hardest Transitions.

Let's Connect

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We appreciate your interest in Resolve WNY. 


The next step is a brief, confidential Clarity call to understand how we can support you and to explain appropriate next steps.

You do not need to share sensitive details. Its purpose is to make sure you are guided to the right service safely and intentionally. 



 

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