At Resolve WNY, we are committed to protecting the privacy of the families, individuals, and businesses who use our services. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you engage with our mediation, agreement drafting, financial analysis, or consulting services.

We collect both personal and non-personal information in the course of providing our services. This may include names, addresses, email addresses, phone numbers, dates of birth, and any case-related information voluntarily shared with us regarding custody, support, matrimonial/divorce, financial, or contractual matters. For billing or financial analysis related to our Certified Divorce Financial Analyst (CDFA®) services, we may also collect limited financial information. In addition, when you visit our website, we may gather technical information such as IP addresses, browser types, and pages viewed through cookies or similar technologies.

The information we collect is used solely for the purpose of delivering and improving our services. This may include communicating with you about your case, processing payments, maintaining accurate billing records, and complying with legal obligations. We may also use information to improve our website, enhance the client experience, or enforce our agreements.

We do not sell, rent, or trade personal information. Disclosure of your information occurs only under limited circumstances. For example, we may share details with your explicit consent when disclosure to attorneys, courts, or other third parties is necessary. Information may also be shared with trusted vendors who assist with operations, such as payment processing. We may also disclose information if required by law, by court order, or if necessary to protect the rights, property, or safety of Resolve WNY, our clients, or the public.

Safeguarding your information is a priority. We use a combination of technical, administrative, and physical measures to prevent unauthorized access, disclosure, or misuse. While we make every effort to use commercially reasonable protections, no system can guarantee absolute security.

You have the right to request access to your personal information, as well as the ability to correct or request deletion of such information by contacting us directly. You may also opt out of non-essential communications at any time. Please note, however, that certain legal or regulatory requirements may obligate us to retain specific records for compliance purposes.

Our services are intended for adults and we do not knowingly collect information from children under the age of 18 without parental consent. If our website contains links to third-party websites, we are not responsible for the privacy practices or content of those sites.

It is important to note that Resolve WNY is not a law firm. We do not provide legal advice, nor do we act as attorneys. Any agreements or documents prepared through our services are based solely on the terms agreed upon by the parties involved. If legal guidance is required, we recommend that clients seek advice from a licensed attorney.

From time to time, this Privacy Policy may be updated to reflect changes in our practices, regulatory requirements, or other operational needs. Updates will be posted with a revised effective date.

If you have questions or concerns regarding this Privacy Policy, please contact us.